The Library of Parliament is a non-partisan organization providing stimulating and rewarding work. We recognize that our employees are our most important asset and, as such, we offer excellent benefits, a minimum of four weeks’ vacation leave, learning opportunities to support professional and career development, competitive salaries, and more!
The Public Education Programs Division is responsible for the design, development and implementation of strategies, programs, and initiatives to educate and inform Canadians about Parliament and its institutions including tours, exhibits, print and web resources.
We are currently looking for candidates to staff the following position: Chief, Parliamentary Tour Program.
The Parliamentary Tour Program supports Parliament and parliamentarians in increasing the public’s access to, knowledge of and appreciation for Parliament. If you are looking to work in a dynamic team environment, serving as the public face of Parliament, we are currently looking for a Chief, Parliamentary Tour Program, who will be accountable for planning, managing and delivering the operational activities of the Program. The Chief manages a large team that delivers front-line services, and serves as the representative for visitor service operations with internal, parliamentary and external stakeholders in order to maintain current program activities and to champion initiatives aimed at maximizing public access.
Chief, Parliamentary Tour Program
Parliamentary Information and Research Service
Public Education Programs
MPA-5* ($84,056 - $99,434** )
Bilingual staffing – imperative (CBC/CBC)
For the purposes of this selection process, the competencies listed in the attached Competency Profile will be evaluated.
*Job Description currently under review
**Rates of pay include economic increases up to 2016
- Extensive knowledge of public programming and visitor services, including theories, methods and techniques
- Knowledge of Canadian and parliamentary history, the system of government and legislative process, and the art and architecture of Parliament
To be considered you must have:
- A post-secondary education in a field related to the duties of the position; or an acceptable combination of relevant education, training and experience
- Experience managing human resources, including training design
- Experience developing and implementing visitor service initiatives in a parliamentary, government or museum context
- Experience dealing and negotiating with several stakeholders who have competing interests
Candidates retained in this selection process will be required to obtain:
- A successful second-language evaluation (Bilingual staffing – imperative: CBC/CBC)
- A successful pre-employment screening
- This selection process is open to the public and to employees of the Library of Parliament, the Senate, the House of Commons, the Office of the Senate Ethics Officer, the Office of the Conflict of Interest and Ethics Commissioner, the Parliamentary Protective Service, and the Office of the Parliamentary Budget Officer.
- This selection process will include a second-language evaluation, a written qualifying exam and an interview. The written exam will consist of situational and knowledge-based questions. The interview will consist of behavioral, and situational questions. Candidates will be required to pass each stage in order to move to the next stage of the selection process.
- Qualified candidates from this selection process may be considered for determinate or indeterminate positions at the Library of Parliament that require similar knowledge and/or competencies.
- Education and experience requirements will be used to determine which candidates will be asked to participate in the next stage of the selection process.
- Satisfactory references and proof of education are essential conditions of appointment.
- Travel and relocation expenses are the responsibility of the candidates.
- The Library of Parliament is committed to employment equity.
- Preference will be given to Canadian citizens and to permanent residents who are legally able to work in Canada. Applicants who have a valid work permit may also be considered.
Apply no later than September 15, 2019 11:59 PM Eastern Time.
To apply, please send us your curriculum vitae, along with a covering letter indicating how you meet each of the education and experience requirements of the position. Please quote Staffing Process 19-LOP-244 in your documents and, if you apply by email, in the subject line of your email.
Send us your application:
By email: LOPCareers-CarrieresBDP@parl.gc.ca
By fax: 613-995-9582
By mail: 50 O’Connor Street
Library of Parliament
Human Resources Directorate
Ottawa, ON K1A 0A9
Questions? Contact Human Resources at 613-617-0943 or LOPCareers-CarrieresBDP@parl.gc.ca
We thank all those who apply. Please note that only those selected for further consideration will be contacted.
Competency Profile for Management – Manager
Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups
Level 4: Adapts plans and goals.
• Adapts organizational or project plans to meet new demands and priorities.
• Revises project goals when circumstances demand it.
• Responds quickly to shifting opportunities and risks.
Providing service excellence to internal and/or external clients, addressing immediate and evolving client needs
Level 4: Provides seasoned advice.
• Acts as a seasoned advisor, providing independent opinion on complex client problems and novel initiatives, and assisting with decision-making.
• Encourages clients to consider difficult issues when it is in their best interests.
• Advocates on behalf of clients to more senior management, identifying approaches that meet clients’ needs as well as those of the organization.
Treating others fairly, honestly and respectfully, furthering the integrity of the organization and its relationships of trust within the work environment and in the broader community
Level 3: Proactively identifies and balances ethical issues across teams and functions.
• Promotes the discussion of practical and relevant ethical dilemmas within the work environment and appropriate behaviours to deal with them.
• Maintains the status of ethics as compulsory in the organization by holding everyone accountable.
• Develops metrics to track initiatives related to the Library’s Values and Ethics Code.
• Monitors the work environment to identify and address ethical issues that could negatively affect the organization or stakeholders.
Managing others to ensure their work contributes to organizational goals by developing individuals, building teams, resolving conflicts and applying workplace policies
Level 3: Builds and manages teams, implementing people management strategies.
• Balances the needs of employees and the interests of the organization.
• Supports employees’ career plans and learning opportunities.
• Applies company policies and procedures in managing direct reports’ performance.
• Shares own knowledge and experience to support others in achieving their personal and business objectives.
• Coaches colleagues in technical areas, identifying training and development needs to support professional growth.
Applying critical thinking, good business sense and organizational values to make decisions involving varying levels of risk and ambiguity
Level 3: Makes decisions in unclear situations.
• Applies guidelines and procedures that leave considerable room for discretion and interpretation.
• Makes decisions based on partially defined factors and incomplete information.
• Involves the right people in the decision-making process, when applicable.
• Foresees longer-term implications of decisions that are not readily apparent.
• Selects new information to share with key stakeholders to enhance their understanding and help with decision-making.
• Considers emerging opportunities and risks to construct defensible options.
Focusing efforts on achieving high-quality results consistent with the organization’s standards
Level 4: Improves organizational performance.
• Sets highly challenging, but attainable, goals for own organizational area.
• Assesses group performance against goals to identify areas for improvement.
• Improves inefficient or ineffective work processes.
• Adopts positive motivational approaches, tailored to diverse individuals and groups, to help staff improve performance and maximize results achieved.
• Encourages responsible risk-taking to achieve high-quality results
Communicating clearly and respectfully with different audiences, both orally and in writing
Level 3: Adapts communication.
• Tailors communication (e.g., content, style, tone and medium) to diverse audiences and readerships.
• Reads cues from diverse audiences to assess when and how to change planned communication approach to deliver message effectively.
• Communicates with varying organizational levels, sometimes on the spot.
• Recognizes others’ complex or underlying needs, motivations or concerns, communicating effectively despite the sensitivity of the situation.
• Conveys important nuances and context to facilitate understanding of the message or material.
Understanding the workings, structure, culture and distribution of power within and beyond the organization and for Parliament as a whole, and applying this understanding to solve problems and achieve desired outcomes
Level 3: Understands and applies organizational culture, climate and power dynamics.
• Achieves satisfactory solutions based on an understanding of issues and culture in own and other organizations.
• Recognizes what is and is not acceptable or possible at certain times given the organizational culture, climate and power dynamics.
• Anticipates outcomes based on an understanding of organizational culture and power dynamics.
• Explains how organizational decisions are made and who makes and influences them.
• Applies an understanding of the roles people play in the organization to form alliances and achieve results.
Staying energized, productive and focused in the face of challenges, ambiguity, change or strenuous demands, and creating a supportive environment that helps others become more resilient and productive
Level 4: Proactively assists others in dealing with strenuous work demands.
• Provides advice and guidance to others to assist them in coping with difficult or demanding situations.
• Creates a work environment in which wellness and balance are valued.
• Helps others retain a balanced perspective and remain energized, in the face of ongoing or frequent situations involving high-level stress.