The Library of Parliament is a non partisan organization providing stimulating and rewarding work. We recognize that our employees are our most important asset and, as such, we offer excellent benefits, a minimum of four weeks’ vacation leave, learning opportunities to support professional and career development, competitive salaries, and more!
The Public Education Programs section delivers the Library’s public, educational and visitor programs, which help to educate and inform Canadians about Parliament and its institutions with a variety of tools and resources, including guided tours, exhibits, print and web resources.
We are currently looking for candidates to staff the following position: Senior Project Coordinator, Visitor Services (LTVP).
The Long Term Vision and Plan (LTVP) is an ongoing initiative that assesses site and building conditions and evaluates how best to accommodate evolving parliamentary requirements ensuring a balance of a secure working environment and the need for an accessible and open Parliament for visitors. This includes multiple infrastructure and planning projects across the parliamentary precinct that implicate visitor services and public access. The Senior Project Coordinator, Visitor Services (LTVP) works with internal Library stakeholders and with external partners to coordinate and confirm program requirements, operational plans and occupancy strategies for public access to support the Library’s mandate for the provision of visitor services on behalf of Parliament.
SENIOR PROJECT COORDINATOR, VISITOR SERVICES (LTVP)
VISITOR SERVICES SECTION
PUBLIC EDUCATION PROGRAMS
Determinate/Acting/Assignment/Secondment Position (until March 2021) AND Anticipatory Staffing
MPA-5 ($88,545 – $104,745)
Bilingual staffing – imperative (CBC/CBC)
For the purposes of this selection process, the competencies listed in the attached Competency Profile will be evaluated.
NOTE: This selection process will also be used to establish a pool of prequalified candidates that could be used to staff determinate and indeterminate positions at the Library of Parliament that require similar knowledge or competencies.
The following knowledge criteria will also be evaluated:
- Knowledge of the Long Term Vision and Plan (LTVP) for the Parliamentary Precinct
- Knowledge of project management processes, quality control and best practices
- Knowledge of the Parliament of Canada’s visitor services programs, resources and public outreach offering
- Knowledge of public programming and visitor services, including associated theories, methods, planning and development
- Knowledge of negotiation theories, methods and techniques
To be considered, candidates must have:
- A bachelor's degree from a recognized university with specialization in a field relevant to the position, OR an acceptable combination of education, training and relevant experience
- Significant * experience in project coordination and liaison
- Experience in visitor services operations, planning and program delivery OR experience in infrastructure and accommodations planning and project management
- Experience in managing multiple projects simultaneously and dealing with various internal and external stakeholders, including acting as a representative for the institution/organization
- Experience in project reporting, including developing risk analyses, mitigation strategies, and briefings for senior management
*Significant experience is defined as being one in which the person’s primary responsibilities include these duties and refers to the depth and breadth as well as complexity of tasks that could be expected to have been obtained by carrying out the functions for at least three years.[Return to text]
Candidates retained in this selection process will be required to obtain:
- A successful second-language evaluation (Bilingual staffing – imperative: CBC/CBC)
- A successful pre-employment screening
- This selection process is open to the employees of the Library of Parliament and the general public.
- This selection process will include a second-language evaluation, a written qualifying exam and an interview. The interview will consist of behavioural, situational and knowledge-based questions. Candidates will be required to pass each stage in order to move to the next stage of the selection process.
- Education and experience requirements will be used to determine which candidates will be asked to participate in the next stage of the selection process.
- Satisfactory references and proof of education are essential conditions of appointment.
- This selection process will also be used to establish a pool of prequalified candidates that could be used to staff determinate and indeterminate positions at the Library of Parliament that require similar knowledge or competencies.
- Travel and relocation expenses are the responsibility of the candidates.
- The Library of Parliament is committed to employment equity.
- Preference will be given to Canadian citizens and to permanent residents who are legally able to work in Canada. Applicants who have a valid work permit may also be considered.
Apply no later than February 23, 2020 11:59 PM Eastern Time.
Note: The application date has been extended. Candidates who have already applied do not need to submit a new application.
To apply, please send us your curriculum vitae, along with a covering letter indicating how you meet each of the education and experience requirements of the position. Please quote Staffing Process 19-LOP-475 in your documents and, if you apply by email, in the subject line of your email.
Send us your application:
By email: LOPCareers-CarrieresBDP@parl.gc.ca
By fax: 613-995-9582
By mail: 50 O’Connor Street
Library of Parliament
Human Resources Directorate
Ottawa, ON K1A 0A9
Questions? Contact Human Resources at 613-617-0943 or LOPCareers-CarrieresBDP@parl.gc.ca.
We thank all those who apply. Please note that only those selected for further consideration will be contacted.
Competency Profile for Project Management – Senior Officer
Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups.
Level 3: Adapts to widely varying needs.
• Adapts to new ideas and initiatives across a wide variety of issues or situations. • Supports major changes that challenge traditional ways of operating. • Adapts interpersonal style to highly diverse individuals and groups in a range of situations. • Adapts own plans and priorities in anticipation of change.
Providing service excellence to internal and/or external clients, addressing immediate and evolving client needs.
Level 4: Provides seasoned advice.
• Acts as a seasoned advisor, providing independent opinion on complex client problems and novel initiatives, and assisting with decision-making. • Encourages clients to consider difficult issues when it is in their best interests. • Advocates on behalf of clients to more senior management, identifying approaches that meet clients’ needs as well as those of the organization.
Treating others fairly, honestly and respectfully, furthering the integrity of the organization and its relationships of trust within the work environment and in the broader community.
Level 1: Acts in fair and ethical manner toward others.
• Treats everyone equally with fairness, honesty and respect all the time. • Refrains from behaviour or language that is exclusionary or offensive. • Focuses on organizational success rather than personal gain. • Follows through consistently on promises and commitments made to others. • Presents facts and circumstances transparently, no matter how difficult the facts may be. • Guards confidential and sensitive information, passing it on only to those that need to know. • Maintains ethical principles even in the most challenging circumstances.
Communicating clearly and respectfully with different audiences, both orally and in writing
Level 3: Adapts communication.
• Tailors communication (e.g., content, style, tone and medium) to diverse audiences and readerships. • Reads cues from diverse audiences to assess when and how to change planned communication approach to deliver message effectively. • Communicates with varying organizational levels, sometimes on the spot. • Recognizes others’ complex or underlying needs, motivations or concerns, communicating effectively despite the sensitivity of the situation. • Conveys important nuances and context to facilitate understanding of the message or material.
Dealing with situations and issues proactively and persistently, seizing opportunities that arise
Level 3: Addresses imminent issues or opportunities (“imminent” does not necessarily mean that a crisis is involved).
• Takes action to avoid an imminent problem. • Capitalizes on an imminent opportunity. • Suggests ways to achieve better results or add value beyond the current situation. • Perseveres in seeking opportunities to advance organizational objectives in the near term.
PLANNING AND ORGANIZING
Making and following plans and allocating resources effectively to reach goals that are central to organizational success
Level 1: Plans and organizes own activities.
• Plans own activities according to predetermined standards or procedures.
• Monitors the quality and timeliness of own work. • Seeks clarity on priorities as needed. • Responsibly uses the resources at own immediate disposal.
Analyzing and synthesizing information to understand issues, identify options and support sound decision-making
Level 2: Identifies critical relationships in information.
• Identifies critical connections and patterns in information and data. • Draws logical conclusions based on an in-depth analysis of information. • Recognizes causes and consequences of actions and events that are not readily apparent. • Anticipates obstacles in considering next steps.
TECHNICAL AND FUNCTIONAL CAPABILITY
Understanding and applying technical and functional knowledge and skills to accomplish work objectives, while keeping up to date with new developments in the subject area and continuing to enhance skills
Level 4: knowledge and ability. Demonstrates advanced knowledge and ability.
• Deals with new or complex issues in the technical or functional area. • Adapts approaches in novel situations. • Explains advanced or complex concepts and methods. • Guides others in the technical or functional area. • Makes recommendations on the best course of action in complex situations.
Understanding the workings, structure, culture and distribution of power within and beyond the organization and for Parliament as a whole, and applying this understanding to solve problems and achieve desired outcomes
Level 3: Understands and applies organizational culture, climate and power dynamics.
• Achieves satisfactory solutions based on an understanding of issues and culture in own and other organizations. • Recognizes what is and is not acceptable or possible at certain times given the organizational culture, climate and power dynamics. • Anticipates outcomes based on an understanding of organizational culture and power dynamics. • Explains how organizational decisions are made and who makes and influences them. • Applies an understanding of the roles people play in the organization to form alliances and achieve results.