The Library of Parliament is a non-partisan organization providing stimulating and rewarding work in support of Canadian parliamentary democracy. We recognize that our employees are our most important asset and, as such, we offer excellent benefits, a minimum of four weeks vacation leave, learning opportunities to support professional and career development, competitive salaries, and more!
The Public Education Programs (PEP) section delivers the Library’s public, educational and visitor programs, which help to educate and inform Canadians about Parliament and its institutions with a variety of tools and resources, including guided tours, exhibits, and print and web resources.
We are currently looking for candidates to staff the following position: Program Officer, Quality Assurance.
The Parliamentary Tour Program, as part of Public Education Programs, is responsible for delivering and facilitating a variety of services for parliamentarians as well as onsite programs for the public on behalf of Parliament. The Program Officer, Quality Assurance is responsible for developing and implementing standardized evaluation tools to ensure the overall quality of services and tours. If you are searching for a team-oriented environment that is ever changing and fast-paced, this position is right for you.
PROGRAM OFFICER, QUALITY ASSURANCE
PARLIAMENTARY INFORMATION AND RESEARCH SERVICE
PARLIAMENTARY TOUR PROGRAM
MPA-3 ($72,438 – $85,690)
Bilingual staffing – imperative: (CBC/CBC)
For the purposes of this selection process, the competencies listed in the attached Competency Profile will be evaluated.
NOTE: This selection process will also be used to establish a pool of prequalified candidates that could be used to staff determinate and indeterminate positions at the Library of Parliament that require similar knowledge or competencies.
The following knowledge criteria will also be evaluated:
- In depth knowledge of Canadian and parliamentary history, the system of government and legislative process, and the art and architecture of Parliament
- Knowledge of the Library of Parliament’s mission, mandate, and culture and knowledge of Parliament’s structure
- In depth knowledge of public programming and visitor services theories, methods and techniques
- Knowledge of instructional design and adult learning theories, practices, principles and techniques
- Knowledge of coaching and mentoring practices and techniques
- Knowledge of human resources management regarding performance evaluation practices and techniques
- Strong interpersonal skills, including sound judgment, effective analytical skills, tact, and diplomacy
To be considered, candidates must have:
- Successful completion of post-secondary education in a field related to the duties of the position OR an acceptable combination of relevant education, training and experience
- Experience in establishing quality assurance policies, standards and procedures for exceptional quality in service delivery
- Experience in coaching, mentoring and providing feedback
- Excellent organizational skills, including the ability to manage multiple and competing priorities at once
- Excellent communication skills, including verbal briefing and business writing skills
- Experience in planning and delivering training
Candidates retained in this selection process will be required to obtain:
- A successful second-language evaluation (Bilingual staffing – imperative: CBC/CBC )
- A successful pre-employment screening
- This selection process is open to the public and to employees of the Library of Parliament, the Senate, the House of Commons, the Office of the Senate Ethics Officer, the Office of the Conflict of Interest and Ethics Commissioner, the Parliamentary Protective Service, and the Office of the Parliamentary Budget Officer.
- This selection process will include a second-language evaluation, a written qualifying exam, and an interview. The interview will consist of behavioural, situational and knowledge-based questions. Candidates will be required to pass each stage in order to move to the next stage of the selection process.
- Qualified candidates from this selection process may be considered for determinate or indeterminate positions at the Library of Parliament that require similar knowledge and/or competencies.
- Education and experience requirements will be used to determine which candidates will be asked to participate in the next stage of the selection process.
- Satisfactory references and proof of education are essential conditions of appointment.
- Travel and relocation expenses are the responsibility of the candidates.
- The Library of Parliament believes that the excellence for which it is known is enhanced by nurturing an inclusive workplace that embraces diversity, values differences and supports the full participation of all employees. The Library is committed to creating and maintaining a diverse workforce reflecting the communities we live in and work in, the clients we work with, and Canadian society at large.
- Preference will be given to Canadian citizens and to permanent residents who are legally able to work in Canada. Applicants who have a valid work permit may also be considered.
Apply no later than December 7, 2020 11:59 PM Eastern Time.
To apply, please send us your curriculum vitae, along with a covering letter indicating how you meet each of the education and experience requirements of the position. Please quote Staffing Process 20-LOP-11 in your documents and, if you apply by email, in the subject line of your email.
Send us your application:
By email: LOPCareers-CarrieresBDP@parl.gc.ca
By fax: 613-995-9582
By mail: 50 O’Connor Street
Library of Parliament
Human Resources Directorate
Ottawa, ON K1A 0A9
Questions? Contact Human Resources at 613-617-0943 or LOPCareers-CarrieresBDP@parl.gc.ca.
We thank all those who apply. Please note that only those selected for further consideration will be contacted.
Competency Profile for Project Management – Officer
Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups
Level 3: Adapts to widely varying needs.
• Adapts to new ideas and initiatives across a wide variety of issues or situations.
• Supports major changes that challenge traditional ways of operating.
• Adapts interpersonal style to highly diverse individuals and groups in a range of situations.
• Adapts own plans and priorities in anticipation of change.
Providing service excellence to internal and/or external clients, addressing immediate and evolving client needs
Level 3: Provides added value.
• Looks for ways to add value beyond clients’ immediate requests.
• Addresses underlying and long-term client needs.
• Enhances client service delivery systems and processes.
• Anticipates clients’ upcoming needs and concerns.
Treating others fairly, honestly and respectfully, furthering the integrity of the organization and its relationships of trust within the work environment and in the broader community
Level 1: Acts in fair and ethical manner toward others.
• Treats everyone equally with fairness, honesty and respect all the time.
• Refrains from behaviour or language that is exclusionary or offensive.
• Focuses on organizational success rather than personal gain.
• Follows through consistently on promises and commitments made to others.
• Presents facts and circumstances transparently, no matter how difficult the facts may be.
• Guards confidential and sensitive information, passing it on only to those that need to know.
• Maintains ethical principles even in the most challenging circumstances.
Communicating clearly and respectfully with different audiences, both orally and in writing
Level 3: Adapts communication.
• Tailors communication (e.g., content, style, tone and medium) to diverse audiences and readerships.
• Reads cues from diverse audiences to assess when and how to change planned communication approach to deliver message effectively.
• Communicates with varying organizational levels, sometimes on the spot.
• Recognizes others’ complex or underlying needs, motivations or concerns, communicating effectively despite the sensitivity of the situation.
• Conveys important nuances and context to facilitate understanding of the message or material.
Dealing with situations and issues proactively and persistently, seizing opportunities that arise
Level 3: Addresses imminent issues or opportunities (“imminent” does not necessarily mean that a crisis is involved).
• Takes action to avoid an imminent problem.
• Capitalizes on an imminent opportunity.
• Suggests ways to achieve better results or add value beyond the current situation.
• Perseveres in seeking opportunities to advance organizational objectives in the near term.
PLANNING AND ORGANIZING
Making and following plans and allocating resources effectively to reach goals that are central to organizational success
Level 1: Plans and organizes own activities.
• Plans own activities according to predetermined standards or procedures.
• Monitors the quality and timeliness of own work.
• Seeks clarity on priorities as needed.
• Responsibly uses the resources at own immediate disposal.
TECHNICAL AND FUNCTIONAL CAPABILITY
Understanding and applying technical and functional knowledge and skills to accomplish work objectives, while keeping up to date with new developments in the subject area and continuing to enhance skills
Level 2: Demonstrates working-level knowledge and ability.
• With guidance, completes common tasks that present limited difficulties.
• Reads standard documents to extract key information.
• Assists superiors in carrying out complex tasks.
Working collaboratively with others to achieve organizational goals
Level 4: Coaches others and resolves conflicts.
• Coaches others on teamwork skills to promote high team performance.
• Provides constructive feedback to fellow team members.
• Facilitates beneficial resolutions to conflict among team members.
Staying energized, productive and focused in the face of challenges, ambiguity, change or strenuous demands, and creating a supportive environment that helps others become more resilient and productive
Level 3: Adapts to ongoing or regular strenuous work demands.
• Retains perspective in the face of difficult or demanding situations (pervasive ambiguity, frequent change, heavy workloads).
• Describes disruptions as challenges rather than threats.
• Adjusts personal coping mechanisms to deal with disruptions.