The Library of Parliament is a non-partisan organization providing stimulating and rewarding work in support of Canadian parliamentary democracy. We recognize that our employees are our most important asset and, as such, we offer excellent benefits, a minimum of four weeks vacation leave, learning opportunities to support professional and career development, competitive salaries, and more!

Business Support Services (BSS) provides support and services to the Library of Parliament in the areas of human resources, finance and materiel management, corporate planning, information technology, and publishing, editing and creative services.

We are currently looking for candidates to staff the following position: Client Liaison and Translation Coordinator.

The Client Liaison and Translation Coordinator acts as the liaison between Public Services and Procurement Canada’s Translation Bureau and Library of Parliament clients by recommending and negotiating deadlines among all parties as required. The position also serves as a point of contact for Library of Parliament inquiries related to Publishing, Editing and Creative Services, and is responsible for the efficient handling of service requests, client feedback and complaints. The Client Liaison and Translation Coordinator tracks these interactions, records relevant information, produces statistics, and generates reports that provide key data for planning and performance evaluation purposes.

The Client Liaison and Translation Coordinator is responsible for coordinating the efficient delivery of translation services for Library of Parliament content owners. The Client Liaison and Translation Coordinator sets priorities for all translation requests and ensures that clients’ requirements are clear before submitting translation requests. The position monitors deadlines to ensure the timely delivery and distribution of translated documents.


CLIENT LIAISON AND TRANSLATION COORDINATOR

PUBLISHING, EDITING AND CREATIVE SERVICES
BUSINESS SUPPORT SERVICES

Anticipatory Staffing

CGS-5 ($58,755 – $66,294)
Bilingual staffing – Imperative: (CCC/CCC)

For the purposes of this selection process, the competencies listed in the attached Competency Profile will be evaluated.

NOTE: This selection process will also be used to establish a pool of prequalified candidates that could be used to staff determinate and indeterminate positions at the Library of Parliament that require similar knowledge or competencies.

For the purposes of this selection process, the competencies listed in the attached Competency Profile will be evaluated.

The following knowledge criteria will also be evaluated:

• Knowledge of compiling data and generating tables, graphs and charts in Microsoft Excel

To be considered, candidates must have:

• A degree or diploma from a post-secondary institution, or an acceptable combination of relevant education, training and work experience
• Knowledge of electronic document and records management best practices
• Experience in coordinating translation services and providing services to clients and partners in a high-volume, time-sensitive service environment
• Experience in tactfully negotiating deadlines according to needs, available options and resources
• Experience managing multiple tasks according to their level of urgency and importance
• Experience using Microsoft Office Suite 2013 or 2016, including Outlook, Excel, Word and PowerPoint
• Experience in compiling data and generating tables, graphs and charts in Microsoft Excel
• Experience in building productive working relationships with colleagues and management

Operational Requirements:

• Willing and able to work the assigned schedule of 9:00 a.m. to 5:30 p.m. in order to ensure service during core hours of work
• Willing and able to work overtime during short, pre-established peak periods
Candidates retained in this selection process will be required to obtain:
• A successful second-language evaluation (Bilingual staffing – imperative: CCC/CCC)
• A successful pre-employment screening

Additional Information:

• This selection process is open to the public and to employees of the Library of Parliament, the Senate, the House of Commons, the Office of the Senate Ethics Officer, the Office of the Conflict of Interest and Ethics Commissioner, the Parliamentary Protective Service, and the Office of the Parliamentary Budget Officer.
• This selection process will include a second-language evaluation, a written qualifying exam and an interview. The interview will consist of behavioural, situational and knowledge-based questions. Candidates will be required to pass each stage in order to move to the next stage of the selection process.
• Qualified candidates from this selection process may be considered for determinate or indeterminate positions at the Library of Parliament that require similar knowledge and/or competencies.
• Education and experience requirements will be used to determine which candidates will be asked to participate in the next stage of the selection process.
• Satisfactory references and proof of education are essential conditions of appointment.
• Travel and relocation expenses are the responsibility of the candidates.
• The Library of Parliament believes that the excellence for which it is known is enhanced by nurturing an inclusive workplace that embraces diversity, values differences and supports the full participation of all employees. The Library is committed to creating and maintaining a diverse workforce reflecting the communities we live in and work in, the clients we work with, and Canadian society at large.
• Preference will be given to Canadian citizens and to permanent residents who are legally able to work in Canada. Applicants who have a valid work permit may also be considered.

Apply no later than  January 25, 2021 11:59 PM  Eastern Time.

To apply, please send us your curriculum vitae, along with a covering letter indicating how you meet each of the education and experience requirements of the position. Please quote Staffing Process 20-LOP-213 in your documents and, if you apply by email, in the subject line of your email.
Send us your application:

 By email:       LOPCareers-CarrieresBDP@parl.gc.ca
 By fax:          613-995-9582
 By mail:        50 O’Connor Street
                     Library of Parliament
                     Human Resources Directorate
                     Ottawa, ON  K1A 0A9

Questions? Contact Human Resources at 343-542-4836 or LOPCareers-CarrieresBDP@parl.gc.ca.

We thank all those who apply. Please note that only those selected for further consideration will be contacted.

Competency Profile for Communications– Coordinator

ADAPTABILITY

Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups

Level 2: Adapts to situations.
• Changes own behaviour or approach to suit the situation.
• Adjusts rules or procedures, based on the situation, while remaining guided by the organization’s values.
• Adapts behaviour to perform effectively under changing or unclear conditions.

CLIENT FOCUS

Providing service excellence to internal and/or external clients, addressing immediate and evolving client needs

Level 2:  Maintains client contact.
• Follows up with clients during and after delivery of services to ensure that their needs have been met.
• Keeps clients up to date on the progress of the service they are receiving and changes that affect them.
• Maintains service to clients during critical periods.
• Addresses clients’ issues in order of priority.

EXEMPLIFYING INTEGRITY

Treating others fairly, honestly and respectfully, furthering the integrity of the organization and its relationships of trust within the work environment and in the broader community

Level 1:  Acts in fair and ethical manner toward others.
• Treats everyone equally with fairness, honesty and respect all the time.
• Refrains from behaviour or language that is exclusionary or offensive.
• Focuses on organizational success rather than personal gain.
• Follows through consistently on promises and commitments made to others.
• Presents facts and circumstances transparently, no matter how difficult the facts may be.
• Guards confidential and sensitive information, passing it on only to those that need to know.
• Maintains ethical principles even in the most challenging circumstances.

ATTENTION TO DETAIL

Working in a conscientious, consistent and thorough manner to ensure accuracy and the quality of work products and services delivered

Level 3:  Demonstrates concern for thoroughness and accuracy.
• Identifies multiple sources of and approaches to information to ensure that details are addressed.
• Reviews the work of others for accuracy and thoroughness.
• Follows up to ensure tasks are completed and commitments are met by others.
• Verifies that work has been done according to procedures and standards.

COMMUNICATION

Communicating clearly and respectfully with different audiences, both orally and in writing

Level 2:  Facilitates two-way communication.
• Recalls others’ main points, taking them into account in own communication.
• Checks own understanding of others’ communication (e.g., paraphrases, asks questions).
• Elicits comments or feedback on what has been communicated.
• Maintains continuous, open and consistent communication with others.
• Writes straightforward documents (e.g., meeting summaries, instructions) that are logical and comprehensive, while remaining concise.

TECHNICAL AND FUNCTIONAL CAPABILITY

Understanding and applying technical and functional knowledge and skills to accomplish work objectives, while keeping up to date with new developments in the subject area and continuing to enhance skills

Level 2:  Demonstrates working-level knowledge and ability.
• With guidance, completes common tasks that present limited difficulties.
• Reads standard documents to extract key information.
• Assists superiors in carrying out complex tasks.

TEAMWORK

Working collaboratively with others to achieve organizational goals

Level 2:  Proactively assists and involves others.
• Initiates collaboration with others.
• Assumes additional responsibilities to facilitate the achievement of team goals.
• Seeks input from other team members on matters that affect them.
• Provides input to other team members as needed.

RESILIENCE

Staying energized, productive and focused in the face of challenges, ambiguity, change or strenuous demands, and creating a supportive environment that helps others become more resilient and productive

Level 3:  Adapts to ongoing or regular strenuous work demands.
• Retains perspective in the face of difficult or demanding situations (pervasive ambiguity, frequent change, heavy workloads).
• Describes disruptions as challenges rather than threats.
• Adjusts personal coping mechanisms to deal with disruptions.

INITIATIVE

Dealing with situations and issues proactively and persistently, seizing opportunities that arise

Level 3:  Addresses imminent issues or opportunities (“imminent” does not necessarily mean that a crisis is involved).
• Takes action to avoid an imminent problem.
• Capitalizes on an imminent opportunity.
• Suggests ways to achieve better results or add value beyond the current situation.
• Perseveres in seeking opportunities to advance organizational objectives in the near term.