The Library of Parliament is a non partisan organization providing stimulating and rewarding work. We recognize that our employees are our most important asset and, as such, we offer excellent benefits, a minimum of four weeks’ vacation leave, learning opportunities to support professional and career development, competitive salaries, and more!
Our Parliamentary Information and Research Service (PIRS) provides high-quality, substantive and timely information, research and analysis to parliamentary committees, individual senators and members of the House of Commons, and parliamentary associations and delegations.
We are currently looking for candidates to staff the following position: Business Application Support Coordinator.
The Business Application Support Coordinator is responsible for providing front-line business application support and training to PIRS personnel. The incumbent is the resource person for first-level support for several applications, particularly the client request management system and workflow management in the electronic documents and records management system. The incumbent performs data entry, system administration and technical support for the system used to track research and reference requests.
BUSINESS APPLICATION SUPPORT COORDINATOR
PARLIAMENTARY INFORMATION AND RESEARCH SERVICE
CGS-5 ($58,755 – $66,294)
Bilingual staffing – imperative: (CBC/CBC)
For the purposes of this selection process, the competencies listed in the attached Competency Profile will be evaluated.
NOTE: This selection process will also be used to establish a pool of prequalified candidates that could be used to staff determinate and indeterminate positions at the Library of Parliament that require similar knowledge or competencies.
The following knowledge criteria will also be evaluated:
- Knowledge of electronic records management processes
- Knowledge of software programs and business applications such as Excel, Word, Outlook and Open Text Content Server
To be considered, candidates must have:
- An acceptable combination of relevant education, training and experience
- Experience performing work that requires accuracy and attention to detail
- Experience working in an office or library
- Experience working with databases and common word processing, spreadsheet and email software such as MS Word, Excel and Outlook
- Experience providing training, support or technical assistance on a business application such as an electronic document management system, databases, spreadsheets or other office tool
Candidates retained in this selection process will be required to obtain:
- A successful second-language evaluation (Bilingual staffing – imperative: CBC/CBC)
- A successful pre-employment screening
- This selection process is open to the public and to employees of the Library of Parliament, the Senate, the House of Commons, the Office of the Senate Ethics Officer, the Office of the Conflict of Interest and Ethics Commissioner, the Parliamentary Protective Service, and the Office of the Parliamentary Budget Officer.
- This selection process may include a second-language evaluation, a written qualifying exam and an interview. The interview will consist of behavioural, situational and knowledge-based questions. Candidates will be required to pass each stage in order to move to the next stage of the selection process.
- Qualified candidates from this selection process may be considered for determinate or indeterminate positions at the Library of Parliament that require similar knowledge and/or competencies.
- Education and experience requirements will be used to determine which candidates will be asked to participate in the next stage of the selection process.
- Satisfactory references and proof of education are essential conditions of appointment.
- Travel and relocation expenses are the responsibility of the candidates.
- The Library of Parliament believes that the excellence for which it is known is enhanced by nurturing an inclusive workplace that embraces diversity, values differences and supports the full participation of all employees. The Library is committed to creating and maintaining a diverse workforce reflecting the communities we live in and work in, the clients we work with, and Canadian society at large.
- Preference will be given to Canadian citizens and to permanent residents who are legally able to work in Canada. Applicants who have a valid work permit may also be considered.
Apply no later than January 24, 2021 11:59 PM Eastern Time.
To apply, please send us your curriculum vitae, along with a covering letter indicating how you meet each of the education and experience requirements of the position. Please quote Staffing Process 20-LOP-280 in your documents and, if you apply by email, in the subject line of your email.
Send us your application:
By email: LOPCareers-CarrieresBDP@parl.gc.ca
By fax: 613-995-9582
By mail: 50 O’Connor Street
Library of Parliament
Human Resources Directorate
Ottawa, ON K1A 0A9
Questions? Contact Human Resources at 613-617-0943 or LOPCareers-CarrieresBDP@parl.gc.ca.
We thank all those who apply. Please note that only those selected for further consideration will be contacted.
Competency Profil for Administrative Support – Officer
Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups.
Level 2: Adapts to situations.
• Changes own behaviour or approach to suit the situation.
• Adjusts rules or procedures, based on the situation, while remaining guided by the organization’s values.
• Adapts behaviour to perform effectively under changing or unclear conditions.
Providing service excellence to internal and/or external clients, addressing immediate and evolving client needs.
Level 2: Maintains client contact.
• Follows up with clients during and after delivery of services to ensure that their needs have been met.
• Keeps clients up to date on the progress of the service they are receiving and changes that affect them.
• Maintains service to clients during critical periods.
• Addresses clients’ issues in order of priority.
Treating others fairly, honestly and respectfully, furthering the integrity of the organization and its relationships of trust within the work environment and in the broader community.
Level 1: Acts in fair and ethical manner toward others.
• Treats everyone equally with fairness, honesty and respect all the time.
• Refrains from behaviour or language that is exclusionary or offensive.
• Focuses on organizational success rather than personal gain.
• Follows through consistently on promises and commitments made to others.
• Presents facts and circumstances transparently, no matter how difficult the facts may be.
• Guards confidential and sensitive information, passing it on only to those that need to know.
• Maintains ethical principles even in the most challenging circumstances.
Understanding the workings, structure, culture and distribution of power within and beyond the organization and for Parliament as a whole, and applying this understanding to solve problems and achieve desired outcomes
Level 2: Understands and applies informal organizational structures and processes.
• Identifies the unwritten, informal structures, culture, rules, power dynamics and decision-making processes.
• Builds an informal network of relationships to facilitate progress toward objectives.
• Positions arguments based on an understanding of informal communities of shared interest.
• Recognizes unspoken organizational constraints – what is and is not possible at certain times or at certain levels.
• Applies both formal and informal channels or networks for acquiring information and assistance and for accomplishing work goals.
Staying energized, productive and focused in the face of challenges, ambiguity, change or strenuous demands, and creating a supportive environment that helps others become more resilient and productive
Level 2: Works effectively in the face of occasional strenuous work demands.
• Retains perspective in the face of periodic disruptions (e.g., identifies own personal limit for workload and makes appropriate adjustments).
• Expresses realistic confidence in own abilities, views or decisions, while remaining open to other viewpoints.
• Adjusts behaviour based on an awareness of how own actions or reactions affect others (i.e., others’ stress levels).
• Takes steps to deal constructively with setbacks.
PLANNING AND ORGANIZING
Making and following plans and allocating resources effectively to reach goals that are central to organizational success
Level 2: Plans and organizes group activities.
• Identifies who needs to be involved and when.
• Identifies who will do what, when, taking into account group members’ skills, needs and, if possible, preferences.
• Sets timelines and work steps.
• Monitors progress and use of resources (e.g., people, supplies, money).
• Makes needed adjustments to timelines, steps and resource allocation.
• Plans the accomplishment of next steps.
ATTENTION TO DETAIL
Working in a conscientious, consistent and thorough manner to ensure accuracy and the quality of work products and services delivered
Level 2: Recognizes less obvious information.
• Verifies assumptions and information before accepting them.
• Seeks out others to check or review own work.
• Reviews all relevant information or aspects of a situation before taking action or making a decision.
TECHNICAL AND FUNCTIONAL CAPABILITY
Understanding and applying technical and functional knowledge and skills to accomplish work objectives, while keeping up to date with new developments in the subject area and continuing to enhance skills
Level 3: Demonstrates intermediate knowledge and ability.
• Follows standard procedures, where applicable, for common tasks.
• Applies technical and functional knowledge and skills in a range of typical situations, with minimal or no guidance.
• Seeks support and guidance from superiors when encountering novel or more complex situations.
Working collaboratively with others to achieve organizational goals
Level 2: Proactively assists and involves others
• Initiates collaboration with others.
• Assumes additional responsibilities to facilitate the achievement of team goals.
• Seeks input from other team members on matters that affect them.
• Provides input to other team members as needed.