Employment opportunities at the Library of Parliament

For the purposes of this selection process, the competencies listed in the attached Competency Profile will be evaluated.

_{NOTE: This position is not eligible for regular telework. The location of work is on site at Library of Parliament workplaces located in the National Capital Region.}

The following knowledge criteria will also be evaluated:

• Knowledge of Canadian and parliamentary history, the system of government and legislative process, and the art and architecture of Parliament
• Knowledge of the Library of Parliament’s mission, mandate, and culture and knowledge of Parliament’s structure 
• In depth knowledge of public programming and visitor services theories, methods and techniques
• Knowledge of coaching and mentoring practices and techniques 
• Knowledge of human resources management regarding performance evaluation practices and techniques

To be considered, candidates must have:

• Successful completion of post-secondary education in a field related to the duties of the position OR an acceptable combination of relevant education, training and experience 
• Experience in establishing quality assurance policies, standards and procedures for exceptional quality in service delivery
• Experience in coaching, mentoring and providing feedback 
• Excellent organizational skills, including the ability to manage multiple and competing priorities at once
• Excellent communication skills, including verbal briefing and business writing skills

Asset: 

• Experience in planning and delivering training 

Candidates retained in this selection process will be required to obtain:

• A successful second-language evaluation (Bilingual staffing – imperative:  CBC/CBC)
• A successful pre-employment screening

Additional Information:

• This selection process is open to the public.
• This selection process will include a second-language evaluation, a written qualifying exam and an interview. The interview will consist of behavioural, situational and knowledge-based questions. Candidates will be required to pass each stage in order to move to the next stage of the selection process.
• Qualified candidates from this selection process may be considered for determinate or indeterminate positions at the Library of Parliament that require similar knowledge and/or competencies.
• On 20 June 2022, the vaccination requirement for employees of the Library of Parliament established by the Policy on COVID-19 Vaccination was suspended. The Library of Parliament will continue to follow the situation closely, and should the epidemiological conditions change, we will assess whether there is a need to reinstate the vaccination policy and the associated essential condition of employment applicable to indeterminate, determinate, student and intern hiring.
• Education and experience requirements will be used to determine which candidates will be asked to participate in the next stage of the selection process.
• Satisfactory references and proof of education are essential conditions of appointment.
• Travel and relocation expenses are the responsibility of the candidates.
• Must be legally allowed to work in Canada.

Apply no later than  January 29, 2023 11:59 PM  Eastern Time.

To apply, please send us your curriculum vitae, along with a covering letter indicating how you meet each of the education and experience requirements of the position. Please quote Staffing Process 22-LOP-410 in your documents and, if you apply by email, in the subject line of your email.

Send us your application:

                    By email: LOPCareers-CarrieresBDP@parl.gc.ca

Questions? Contact Human Resources at 613-617-0943 or LOPCareers-CarrieresBDP@parl.gc.ca.

We thank all those who apply. Please note that only those selected for further consideration will be contacted.

Competency Profile for Project Management – Quality Assurance Officer

ADAPTABILITY
Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups

Level 3:  Adapts to widely varying needs.
• Adapts to new ideas and initiatives across a wide variety of issues or situations.
• Supports major changes that challenge traditional ways of operating.
• Adapts interpersonal style to highly diverse individuals and groups in a range of situations.
• Adapts own plans and priorities in anticipation of change.

CLIENT FOCUS
Providing service excellence to internal and/or external clients, addressing immediate and evolving client needs

Level 3:  Provides added value.
• Looks for ways to add value beyond clients’ immediate requests.
• Addresses underlying and long-term client needs.
• Enhances client service delivery systems and processes.
• Anticipates clients’ upcoming needs and concerns.

EXEMPLIFYING INTEGRITY
Treating others fairly, honestly and respectfully, furthering the integrity of the organization and its relationships of trust within the work environment and in the broader community

Level 1:  Acts in fair and ethical manner toward others.
• Treats everyone equally with fairness, honesty and respect all the time.
• Refrains from behaviour or language that is exclusionary or offensive.
• Focuses on organizational success rather than personal gain.
• Follows through consistently on promises and commitments made to others.
• Presents facts and circumstances transparently, no matter how difficult the facts may be.
• Guards confidential and sensitive information, passing it on only to those that need to know.
• Maintains ethical principles even in the most challenging circumstances.

COMMUNICATION
Communicating clearly and respectfully with different audiences, both orally and in writing

Level 3:  Adapts communication.
• Tailors communication (e.g., content, style, tone and medium) to diverse audiences and readerships.
• Reads cues from diverse audiences to assess when and how to change planned communication approach to deliver message effectively.
• Communicates with varying organizational levels, sometimes on the spot.
• Recognizes others’ complex or underlying needs, motivations or concerns, communicating effectively despite the sensitivity of the situation.
• Conveys important nuances and context to facilitate understanding of the message or material.

INITIATIVE
Dealing with situations and issues proactively and persistently, seizing opportunities that arise

Level 3:  Addresses imminent issues or opportunities (“imminent” does not necessarily mean that a crisis is involved).
• Takes action to avoid an imminent problem.
• Capitalizes on an imminent opportunity.
• Suggests ways to achieve better results or add value beyond the current situation.
• Perseveres in seeking opportunities to advance organizational objectives in the near term.

PLANNING AND ORGANIZING
Making and following plans and allocating resources effectively to reach goals that are central to organizational success

Level 1:  Plans and organizes own activities.
• Plans own activities according to predetermined standards or procedures.
• Monitors the quality and timeliness of own work.
• Seeks clarity on priorities as needed.
• Responsibly uses the resources at own immediate disposal. 

TECHNICAL AND FUNCTIONAL CAPABILITY
Understanding and applying technical and functional knowledge and skills to accomplish work objectives, while keeping up to date with new developments in the subject area and continuing to enhance skills

Level 2:  Demonstrates working-level knowledge and ability.
• With guidance, completes common tasks that present limited difficulties.
• Reads standard documents to extract key information.
• Assists superiors in carrying out complex tasks.

TEAMWORK
Working collaboratively with others to achieve organizational goals

Level 4:  Coaches others and resolves conflicts.
• Coaches others on teamwork skills to promote high team performance.
• Provides constructive feedback to fellow team members.
• Facilitates beneficial resolutions to conflict among team members.

ATTENTION TO DETAIL
Working in a conscientious, consistent and thorough manner to ensure accuracy and the quality of work products and services delivered

Level 3:  Demonstrates concern for thoroughness and accuracy.
• Identifies multiple sources of and approaches to information to ensure that details are addressed. 
• Reviews the work of others for accuracy and thoroughness.  
• Follows up to ensure tasks are completed and commitments are met by others.
• Verifies that work has been done accordingly to procedures and standards.