Employment opportunities at the Library of Parliament

For the purposes of this selection process, the competencies listed in the attached Competency Profile will be evaluated.

_{Note: This position is not eligible for regular telework. The location of work is on-site at Library of Parliament workplaces located in the National Capital Region.}

For the purposes of this selection process, the competencies listed in the attached Competency Profile will be evaluated.

To be considered, candidates must have:

•A post-secondary diploma in a field related to the position OR and acceptable combination of education, training, and experience. 
•Experience supervising in a client service or retail environment. 
•Experience creating and maintaining strong relationships with various vendors, suppliers, and other stakeholders. 
•Experience preparing financial reports and compiling daily and monthly financial data.

The following knowledge criteria will also be evaluated:

•Knowledge of customer service and retail practices, with particular emphasis on sales, post-purchase services, problem solving, handling special requests, feedback and complaints.
•Knowledge of human resource management practices and procedures, with particular emphasis on recruitment, training, supervision, evaluation, and scheduling.
•Knowledge of general product presentation and marketing practices, merchandising and seasonal themes.

Candidates retained in this selection process will be required to obtain successfully:

•A second-language evaluation (Bilingual staffing – imperative: CBC/CBC)
•A pre-employment screening

Additional Information:

•The Library of Parliament welcomes all candidates to apply and encourages applications from Indigenous persons, racialized persons, 2SLGBTQI+ persons, and persons with disabilities for this position.
•This selection process is open to the public.
•This selection process may include a second-language evaluation, a written qualifying exam and an interview. The interview will consist of behavioural, situational and knowledge-based questions. Candidates will be required to pass each stage in order to move to the next stage of the selection process.
•We are committed to providing an inclusive and barrier-free work environment, starting with the staffing process. If you require accommodations during any phase of the evaluation process, please contact us at LOPCareers-CarrieresBDP@parl.gc.ca.
•Qualified candidates from this selection process may be considered for determinate or indeterminate positions at the Library of Parliament that require similar knowledge and/or competencies.
•The vaccination requirement for employees of the Library of Parliament established by the Policy on COVID-19 Vaccination was suspended. The Library of Parliament will continue to follow the situation closely, and should the epidemiological conditions change, we will assess whether there is a need to reinstate the vaccination policy and the associated essential condition of employment applicable to indeterminate, determinate, student and intern hiring.
•Education and experience requirements will be used to determine which candidates will be asked to participate in the next stage of the selection process.
•Satisfactory references and proof of education are essential conditions of appointment.
•Travel and relocation expenses are the responsibility of the candidates.
•Only those legally permitted to work in Canada can participate in this selection process.

Apply no later than  September 11, 2023 11:59 PM  Eastern Time.

To apply, please send us your curriculum vitae, along with a covering letter indicating how you meet each of the education and experience requirements of the position. 

Please quote your full name and 23-LOP-51 in your documents and in the subject line of your email.

Send your application by email at LOPCareers-CarrieresBDP@parl.gc.ca.

Questions? Contact Human Resources at 613-617-0943 or LOPCareers-CarrieresBDP@parl.gc.ca.

We thank you for your interest. Please note that only those selected for further consideration will be contacted.

Competency Profile for Retail Services – Coordinator

ADAPTABILITY

Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups

Level 3: Adapts to widely varying needs.

•Adapts to new ideas and initiatives across a wide variety of issues or situations.
•Supports major changes that challenge traditional ways of operating.
•Adapts interpersonal style to highly diverse individuals and groups in a range of situations.
•Adapts own plans and priorities in anticipation of change.

CLIENT FOCUS

Providing service excellence to internal and/or external clients, addressing immediate and evolving client needs

Level 3: Provides added value.

•Looks for ways to add value beyond clients’ immediate requests.
•Addresses underlying and long-term client needs.
•Enhances client service delivery systems and processes.
•Anticipates clients’ upcoming needs and concerns.

EXEMPLIFYING INTEGRITY

Treating others fairly, honestly and respectfully, furthering the integrity of the organization and its relationships of trust within the work environment and in the broader community

Level 1: Acts in fair and ethical manner toward others.

•Treats everyone equally with fairness, honesty and respect all the time.
•Refrains from behaviour or language that is exclusionary or offensive.
•Focuses on organizational success rather than personal gain.
•Follows through consistently on promises and commitments made to others.
•Presents facts and circumstances transparently, no matter how difficult the facts may be.
•Guards confidential and sensitive information, passing it on only to those that need to know.
•Maintains ethical principles even in the most challenging circumstances.
 

ATTENTION TO DETAIL

Working in a conscientious, consistent and thorough manner to ensure accuracy and the quality of work products and services delivered

Level 3: Demonstrates concern for thoroughness and accuracy.

•Identifies multiple sources of and approaches to information to ensure that details are addressed.
•Reviews the work of others for accuracy and thoroughness.
•Follows up to ensure tasks are completed and commitments are met by others.
•Verifies that work has been done according to procedures and standards.

TEAMWORK

Working collaboratively with others to achieve organizational goals

Level 4: Coaches others and resolves conflicts.

•Coaches others on teamwork skills to promote high team performance.
•Provides constructive feedback to fellow team members.
•Facilitates beneficial resolutions to conflict among team members.

TECHNICAL AND FUNCTIONAL CAPABILITY

Understanding and applying technical and functional knowledge and skills to accomplish work objectives, while keeping up to date with new developments in the subject area and continuing to enhance skills

Level 3: Demonstrates intermediate knowledge and ability.

•Follows standard procedures, where applicable, for common tasks.
•Applies technical and functional knowledge and skills in a range of typical situations, with minimal or no guidance.
•Seeks support and guidance from superiors when encountering novel or more complex situations.

INITIATIVE

Dealing with situations and issues proactively and persistently, seizing opportunities that arise

Level 3: Addresses imminent issues or opportunities (“imminent” does not necessarily mean that a crisis is involved).

•Takes action to avoid an imminent problem.
•Capitalizes on an imminent opportunity.
•Suggests ways to achieve better results or add value beyond the current situation.
•Perseveres in seeking opportunities to advance organizational objectives in the near term.

COMMUNICATION

Communicating clearly and respectfully with different audiences, both orally and in writing

Level 3: Adapts communication.

•Tailors communication (e.g., content, style, tone and medium) to diverse audiences and readerships.
•Reads cues from diverse audiences to assess when and how to change planned communication approach to deliver message effectively.
•Communicates with varying organizational levels, sometimes on the spot.
•Recognizes others’ complex or underlying needs, motivations or concerns, communicating effectively despite the sensitivity of the situation.
•Conveys important nuances and context to facilitate understanding of the message or material

STORE OPERATIONS

Operating and overseeing store functions that support sales operations and service

Level 3: Demonstrates intermediate knowledge and ability, and applies the competency, with minimal or no guidance, in the full range of typical situations. Requires guidance to handle novel or more complex situations.

•Directs and supervises employees engaged in sales, inventory taking and cash receipt reconciliation, or in performing services for customers.
•Monitors sales activities to ensure that customers receive satisfactory service and good-quality products.
•Examines merchandise to ensure that it is correctly priced and displayed, and that it functions as advertised.
•Plans and prepares work schedules and keep records of employees’ work schedules and time cards.
•Reviews inventory and sales records to prepare reports for management and budget departments.
•Understands and executes merchandise receiving, staging and presentation processes according to standards.