The Library of Parliament is a non-partisan organization that supports Canadian parliamentary democracy and provides a stimulating and rewarding work environment. We recognize that our employees are our most important asset, which is why we offer excellent benefits, a minimum of four weeks’ vacation leave, flexible work schedule options, a 35-hour work week, learning opportunities to support professional and career development, competitive salaries and more!

The Library of Parliament believes that the excellence for which it is known is enhanced by nurturing an inclusive workplace that embraces diversity, values differences and supports the full participation of all employees. The Library is committed to creating and maintaining a diverse workforce reflecting the communities in which we live and work, the clients with whom we work, and Canadian society as a whole.

The Office of the Parliamentary Librarian provides strategic support and services to the Parliamentary Librarian, senior executives and the Library in various areas, including corporate communications and management of the Library’s digital presence.

We are currently looking for candidates to staff the following position: Desktop Publishing and Quality Assurance Officer.

The Desktop Publishing and Quality Assurance Officer is responsible for providing professional and timely desktop publishing and quality assurance services to Library of Parliament content owners, enabling them to produce high-quality documents intended for internal users, parliamentary clients and the general public.

Desktop Publishing and Quality Assurance Officer

Publishing, Editing, and Creative Services
Office Of The Parliamentary Librarian

Indeterminate Position

CGS-5 ($66,311 – $74,819)
Bilingual imperative (CCB/CCB)

For the purposes of this selection process, the competencies listed in the attached Competency Profile will be evaluated.

Note: While this position is eligible for part-time telework, regular on-site presence is required at Library of Parliament workplaces located in the National Capital Region.

The following knowledge criteria will also be evaluated:
•Desktop publishing work using Microsoft Word (specifically, the word processing and formatting functions).

To be considered, candidates must have:
•A diploma from a post-secondary institution;
•Extensive experience using Microsoft Office 2013 or 2016, including Word, Excel, Outlook and PowerPoint;
•Experience in desktop publishing and with formatting functions and their effective application in a publishing environment to ensure high-quality professional services;
•Experience proofreading text in both official languages (comparison and grammar);
•Experience working in a high-volume production environment with shifting priorities, where team work is essential to ensure timely and responsive service for clients.

•Experience with document management practices and a corporate electronic document and records management system, such as OpenText Content Server.
Requirements of the Position:
•Willing and able to work the assigned schedule for Desktop Publishing and Quality Assurance Officers to ensure service during the core hours of work, from 8:00 a.m. to 4:30 p.m., and from 9:00 a.m. to 5:30 p.m. on a rotational basis;
•Willing and able to work overtime during short, pre-established peak periods.
Candidates retained in this selection process will be required to obtain successfully:
•A second-language evaluation (Bilingual staffing – imperative: CCB/CCB)
•A pre-employment screening

Additional Information:
•The Library of Parliament welcomes all candidates to apply and encourages applications from Indigenous persons, racialized persons, 2SLGBTQIA+ persons, and persons with disabilities for this position.
•This selection process is open to the public.
•This selection process will include a second-language evaluation, a written qualifying exam and an interview. The interview will consist of behavioural, situational and knowledge-based questions. Candidates will be required to pass each stage in order to move to the next stage of the selection process.
•We are committed to providing an inclusive and barrier-free work environment, starting with the staffing process. If you require accommodations during any phase of the evaluation process, please contact us at
•Qualified candidates from this selection process may be considered for determinate or indeterminate positions at the Library of Parliament that require similar knowledge and/or competencies.
•Education and experience requirements will be used to determine which candidates will be asked to participate in the next stage of the selection process.
•Satisfactory references and proof of education are essential conditions of appointment.
•Travel and relocation expenses are the responsibility of the candidates.
•Only those legally permitted to work in Canada can participate in this selection process.

Apply no later than  July 15, 2024 12:00 AM  Eastern Time.

To apply, please send us your curriculum vitae, along with a covering letter indicating how you meet each of the education and experience requirements of the position. 
Please quote your full name and 24-LOP-155 in your documents and in the subject line of your email.
Send your application by email at
Questions? Contact Human Resources at 613-617-0943 or

We thank you for your interest. Please note that only those selected for further consideration will be contacted.

Competency Profile for Communications – Officer

Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups
Level 2:Adapts to situations.
•Changes own behaviour or approach to suit the situation.
•Adjusts rules or procedures, based on the situation, while remaining guided by the organization’s values.
•Adapts behaviour to perform effectively under changing or unclear conditions.

Providing service excellence to internal and/or external clients, addressing immediate and evolving client needs
Level 2: Maintains client contact.
•Follows up with clients during and after delivery of services to ensure that their needs have been met.
•Keeps clients up to date on the progress of the service they are receiving and changes that affect them.
•Maintains service to clients during critical periods.
•Addresses clients’ issues in order of priority.

Treating others fairly, honestly and respectfully, furthering the integrity of the organization and its relationships of trust within the work environment and in the broader community
Level 1: Acts in a fair and ethical manner toward others.
•Treats everyone equally with fairness, honesty and respect all the time.
•Refrains from behaviour or language that is exclusionary or offensive.
•Focuses on organizational success rather than personal gain.
•Follows through consistently on promises and commitments made to others.
•Presents facts and circumstances transparently, no matter how difficult the facts may be.
•Guards confidential and sensitive information, passing it on only to those that need to know.
•Maintains ethical principles even in the most challenging circumstances.

Working in a conscientious, consistent and thorough manner to ensure accuracy and the quality of work products and services delivered
Level 3: Demonstrates concern for thoroughness and accuracy.
•Identifies multiple sources of and approaches to information to ensure that details are addressed.
•Reviews the work of others for accuracy and thoroughness.
•Follows up to ensure tasks are completed and commitments are met by others.
•Verifies that work has been done according to procedures and standards.

Communicating clearly and respectfully with different audiences, both orally and in writing
Level 2: Facilitates two-way communication.
•Recalls others’ main points, taking them into account in own communication.
•Checks own understanding of others’ communication (e.g., paraphrases, asks questions).
•Elicits comments or feedback on what has been communicated.
•Maintains continuous, open and consistent communication with others.
•Writes straightforward documents (e.g., meeting summaries, instructions) that are logical and comprehensive, while remaining concise.

Understanding and applying technical and functional knowledge and skills to accomplish work objectives, while keeping up to date with new developments in the subject area and continuing to enhance skills
Level 3:Demonstrates intermediate knowledge and ability.
•Follows standard procedures, where applicable, for common tasks.
•Applies technical and functional knowledge and skills in a range of typical situations, with minimal or no guidance.
•Seeks support and guidance from superiors when encountering novel or more complex situations.

Working collaboratively with others to achieve organizational goals.
Level 2:Proactively assists and involves others.
•Initiates collaboration with others.
•Assumes additional responsibilities to facilitate the achievement of team goals.
•Seeks input from other team members on matters that affect them.
•Provides input to other team members as needed.

Implementing procedures and standards to ensure high-quality results, and taking action to identify or manage quality issues, as appropriate
Level 2: Consistently meets quality standards set by the organization.
•Answers basic questions related to policies and procedures for quality assurance set by the organization.
•Exemplifies quality standards set by the organization.
•Seeks opportunities to improve how work is done, raising the quality of the output.

Staying energized, productive and focused in the face of challenges, ambiguity, change or strenuous demands, and creating a supportive environment that helps others become more resilient and productive
Level 3: Adapts to ongoing or regular strenuous work demands.
•Retains perspective in the face of difficult or demanding situations (pervasive ambiguity, frequent change, heavy workloads).
•Describes disruptions as challenges rather than threats.
•Adjusts personal coping mechanisms to deal with disruptions.