The Library of Parliament is a non-partisan organization that supports Canadian parliamentary democracy and provides a stimulating and rewarding work environment. We recognize that our employees are our most important asset, which is why we offer excellent benefits, a minimum of four weeks’ vacation leave, flexible work schedule options, a 35-hour work week, learning opportunities to support professional and career development, competitive salaries and more!

The Library of Parliament believes that the excellence for which it is known is enhanced by nurturing an inclusive workplace that embraces diversity, values differences and supports the full participation of all employees. The Library is committed to creating and maintaining a diverse workforce reflecting the communities in which we live and work, the clients with whom we work, and Canadian society as a whole.

Information and Collection provides high-quality, substantive and timely information, reference and documentation services to parliamentarians and their staff by building, managing, preserving and optimizing access to the Library’s information assets.

We are currently looking for candidates to staff the following position: Senior Manager, Branch and Reference Services

The Senior Manager, Branch and Reference Services is responsible for and leads a team of managers tasked with the delivery of key services for parliamentary clients, including customized, timely, bilingual and confidential reference services and management of Library branches, including programming in branches, client service delivery at information desks, coordination of events in the spaces, and in-branch amenities like meetings rooms, scanning, workstations, readings rooms, etc. The Senior Manager also manages the quality assurance for client service delivery, outreach and awareness for clients about branch and reference services, and development of a client experience program for these services.

Senior Manager, Branch and Reference Services

INFORMATION AND COLLECTION
BRANCHES, REFERENCE, INFORMATION AND ENGAGEMENT

Indeterminate Position

MPA-7 ($110,351 - $129,587)
Bilingual staffing – imperative: (CBC/CBC)

For the purposes of this selection process, the competencies listed in the attached Competency Profile will be evaluated.

Note:  While this position is eligible for part-time telework, weekly on-site presence is required at Library of Parliament workplaces located in the National Capital Region.
* Salaries based on 2021 rates. May be eligible for performance pay. 

The following knowledge criteria will also be evaluated:
• Knowledge of best practices and approaches in client experience management and promotion and outreach for key library programs and services
• Knowledge of best practices and approaches for managing large teams and complex functions in a knowledge organization
• Knowledge of the Parliament of Canada

To be considered, candidates must have:
• Master’s degree in Library Science OR an acceptable combination or a relevant education and work experience
• Experience leading the delivery and/or coordination of complex client-facing functions in a library, research organization or another knowledge-centric client service delivery setting.

Asset(s):
• Experience coaching and leading professional development for employees with managerial or supervisory functions.
• Experience in evaluating and improving library programming and/or client service delivery
• Experience in project management or coordination of complex technical or business improvement projects
• Experience in change management, or in supporting teams and communicating with stakeholders through change
• Experience in managing or oversight of a budget or cost centre in a professional setting

Candidates retained in this selection process will be required to obtain successfully:
• A second-language evaluation (Bilingual staffing – imperative: CBC/CBC)
• A pre-employment screening

Additional Information:
• The Library of Parliament welcomes all candidates to apply and encourages applications from Indigenous persons, racialized persons, 2SLGBTQI+ persons, and persons with disabilities for this position.
• This selection process is open to the public.
• This selection process may include a second-language evaluation, a written qualifying exam, and an interview. The interview will consist of behavioural, situational and knowledge-based questions. Candidates will be required to pass each stage in order to move to the next stage of the selection process.
• We are committed to providing an inclusive and barrier-free work environment, starting with the staffing process. If you require accommodations during any phase of the evaluation process, please contact us at LOPCareers-CarrieresBDP@parl.gc.ca. 
• Qualified candidates from this selection process may be considered for determinate or indeterminate positions at the Library of Parliament that require similar knowledge and/or competencies.
• The vaccination requirement for employees of the Library of Parliament established by the Policy on COVID-19 Vaccination was suspended. The Library of Parliament will continue to follow the situation closely, and should the epidemiological conditions change, we will assess whether there is a need to reinstate the vaccination policy and the associated essential condition of employment applicable to indeterminate, determinate, student and intern hiring.
• Education and experience requirements will be used to determine which candidates will be asked to participate in the next stage of the selection process.
• Satisfactory references and proof of education are essential conditions of appointment.
• Travel and relocation expenses are the responsibility of the candidates.
• Only those legally permitted to work in Canada can participate in this selection process.

Apply no later than  January 3, 2024 11:59 PM  Eastern Time.

To apply, please send us your curriculum vitae, along with a covering letter indicating how you meet each of the education and experience requirements of the position. 

Please quote your full name and 23-LOP-384 in your documents and in the subject line of your email.

Send your application by email at LOPCareers-CarrieresBDP@parl.gc.ca. 

Questions? Contact Human Resources at LOPCareers-CarrieresBDP@parl.gc.ca. 

We thank you for your interest. Please note that only those selected for further consideration will be contacted.

Competency Profile for Management – Manager

ADAPTABILITY

Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups

Level 4: Adapts plans and goals.
• Adapts organizational or project plans to meet new demands and priorities.
• Revises project goals when circumstances demand it.
• Responds quickly to shifting opportunities and risks.

CLIENT FOCUS

Providing service excellence to internal and/or external clients, addressing immediate and evolving client needs

Level 4: Provides seasoned advice.
• Acts as a seasoned advisor, providing independent opinion on complex client problems and novel initiatives, and assisting with decision-making.
• Encourages clients to consider difficult issues when it is in their best interests.
• Advocates on behalf of clients to more senior management, identifying approaches that meet clients’ needs as well as those of the organization.

EXEMPLIFYING INTEGRITY

Treating others fairly, honestly and respectfully, furthering the integrity of the organization and its relationships of trust within the work environment and in the broader community

Level 3: Proactively identifies and balances ethical issues across teams and functions.
• Promotes the discussion of practical and relevant ethical dilemmas within the work environment and appropriate behaviours to deal with them.
• Maintains the status of ethics as compulsory in the organization by holding everyone accountable.
• Develops metrics to track initiatives related to the Library’s Values and Ethics Code.
• Monitors the work environment to identify and address ethical issues that could negatively affect the organization or stakeholders.

MANAGING PEOPLE

Managing others to ensure their work contributes to organizational goals by developing individuals, building teams, resolving conflicts and applying workplace policies

Level 3: Builds and manages teams, implementing people management strategies.
• Balances the needs of employees and the interests of the organization.
• Supports employees’ career plans and learning opportunities.
• Applies company policies and procedures in managing direct reports’ performance.
• Shares own knowledge and experience to support others in achieving their personal and business objectives.
• Coaches colleagues in technical areas, identifying training and development needs to support professional growth.

DECISION-MAKING

Applying critical thinking, good business sense and organizational values to make decisions involving varying levels of risk and ambiguity

Level 3: Makes decisions in unclear situations.
• Applies guidelines and procedures that leave considerable room for discretion and interpretation.
• Makes decisions based on partially defined factors and incomplete information.
• Involves the right people in the decision-making process, when applicable.
• Foresees longer-term implications of decisions that are not readily apparent.
• Selects new information to share with key stakeholders to enhance their understanding and help with decision-making.
• Considers emerging opportunities and risks to construct defensible options.

ACHIEVEMENT ORIENTATION

Focusing efforts on achieving high-quality results consistent with the organization’s standards

Level 4: Improves organizational performance.
• Sets highly challenging, but attainable, goals for own organizational area.
• Assesses group performance against goals to identify areas for improvement.
• Improves inefficient or ineffective work processes.
• Adopts positive motivational approaches, tailored to diverse individuals and groups, to help staff improve performance and maximize results achieved.
• Encourages responsible risk-taking to achieve high-quality results

COMMUNICATION

Communicating clearly and respectfully with different audiences, both orally and in writing

Level 3: Adapts communication.
• Tailors communication (e.g., content, style, tone and medium) to diverse audiences and readerships.
• Reads cues from diverse audiences to assess when and how to change planned communication approach to deliver message effectively.
• Communicates with varying organizational levels, sometimes on the spot.
• Recognizes others’ complex or underlying needs, motivations or concerns, communicating effectively despite the sensitivity of the situation.
• Conveys important nuances and context to facilitate understanding of the message or material.

ORGANIZATIONAL AWARENESS

Understanding the workings, structure, culture and distribution of power within and beyond the organization and for Parliament as a whole, and applying this understanding to solve problems and achieve desired outcomes

Level 3: Understands and applies organizational culture, climate and power dynamics.
• Achieves satisfactory solutions based on an understanding of issues and culture in own and other organizations.
• Recognizes what is and is not acceptable or possible at certain times given the organizational culture, climate and power dynamics.
• Anticipates outcomes based on an understanding of organizational culture and power dynamics.
• Explains how organizational decisions are made and who makes and influences them.
• Applies an understanding of the roles people play in the organization to form alliances and achieve results.

RESILIENCE

Staying energized, productive and focused in the face of challenges, ambiguity, change or strenuous demands, and creating a supportive environment that helps others become more resilient and productive

Level 4: Proactively assists others in dealing with strenuous work demands.
• Provides advice and guidance to others to assist them in coping with difficult or demanding situations.
• Creates a work environment in which wellness and balance are valued.
• Helps others retain a balanced perspective and remain energized, in the face of ongoing or frequent situations involving high-level stress.